Shipping Information

Secure, insured delivery with FedEx. Clear timelines and support at every step.

• Insured Every shipment is fully insured end-to-end
• Carrier FedEx Priority (Overnight in US where available)
• Signature Required for orders over $500
• Tracking Tracking details emailed before delivery

Domestic Shipping (US)

We ship via FedEx Priority services with full insurance at no extra cost. Most in-stock items ship within 1–2 business days. Made-to-order items ship upon completion; exact timelines depend on the piece and stone availability.

• Signature upon delivery is required for orders over $500.
• We ship to physical addresses only — no P.O. Boxes.
• Saturday delivery or Hold-for-Pickup at a FedEx location may be available on request.

International Shipping

We offer FedEx Priority International Shipping. Customers are responsible for duties, taxes, and import fees assessed by their local customs authorities. Transit times vary by destination and customs processing.

Tracking & Notifications

Tracking information is typically provided 24–48 hours in advance via automated Shopify email. You can also view progress in the Shop app.

Returns & Damages

Please inspect your package upon delivery. If it arrives damaged, refuse delivery or contact us immediately. Claims for damaged or missing items must be reported within 5 days of delivery. For our full return policy (0–14 days full refund; 15–30 days store credit), see Returns & Exchanges.

Special Delivery Requests

Need delivery to a FedEx location, a specific date, or discreet packaging for a surprise? Contact our team and we’ll advise the best option.

Shipping Policies (Quick Reference)

• All shipments insured and registered for full value.
• Signature required for orders over $500.
• No shipping to P.O. Boxes.
• International duties/taxes are paid by the receiver.
• OG Fine Jewelry is not responsible for delays due to weather, carriers, or incorrect addresses.