Returns & Exchanges
Returns & Exchanges
Flexible returns for peace of mind when shopping fine jewelry.
- 0–14 days Full refund
- 15–30 days Store credit (gift card)
- Insured shipping Easy, secure labels
1
Request
Email us your order number to receive RMA & prepaid return label.
2
Prepare
Keep all original packaging and certificates; ensure items are unworn and undamaged.
3
Ship
Use the insured, prepaid label (where available). Returns outside the U.S. must be fully insured.
4
Inspect & refund/credit
Refund or store credit issued within 7–14 business days after inspection.
Returnable
- Unworn items in original condition
- Standard-stock rings, earrings, necklaces, bracelets
- Loose natural diamonds & gemstones (with certificates)
Not returnable
- All lab-grown jewelry (lab-grown items)
- Custom, made-to-order, resized or engraved items
- Final-sale items
- Items missing packaging or certificates
Fees & Notes
- Missing certificate: $250 per certificate
- Orders over $5,000: 3% restocking fee
- Damage or missing claims must be reported within 5 days of delivery
- All approved returns processed via info@orchidgems.com