Return Policy
Returns & Exchanges
Flexible returns for peace of mind when shopping fine jewelry.
- 0–14 days Full refund
- 15–30 days Store credit (gift card)
- Insured shipping Easy, secure labels
1
Request
Email us your order # to receive RMA & label.
2
Prepare
Keep packaging & certificates; ensure original condition.
3
Ship
Use the prepaid, insured label (where available).
4
Inspect & refund/credit
Issued after verification.
✔ Returnable
- Unworn items in original condition
- Standard-stock rings, earrings, necklaces, bracelets
- Loose diamonds & gemstones (with certificates)
✖ Not returnable
- Custom, made-to-order, resized or engraved items
- Final-sale items
- Items missing packaging or certificates
Fees & notes
- Missing certificate: $250 per certificate
- Orders over $10,000: 3% restocking fee
- Damage/missing claims within 5 days of delivery