Terms & Guarantees | OG Fine Jewelry

How shopping with OG works

OG Fine Jewelry is an online fine jewelry store based in Los Angeles. By placing an order on our website, you confirm that you are at least the age of majority in your state or province and agree to follow our store policies.

Orders are placed through our secure Shopify checkout. Once your order is confirmed, our team starts working on preparing or crafting your piece.

Payments & security

Payments are processed through trusted, encrypted providers. OG Fine Jewelry never sees or stores your full card details — this is handled securely by our payment partners.

If we detect unusual or high-risk activity, we may contact you for verification or cancel the order for your safety.

Shipping & delivery

We ship using reputable carriers, with tracking provided once your order leaves our studio. Shipping options and timing are shown at checkout and may vary based on your location and the type of piece ordered.

After the carrier marks a package as delivered, responsibility for loss or theft generally passes to the recipient. For higher-value orders, we may require a signature on delivery.

Returns & custom pieces

Most ready-to-ship pieces can be returned if they are unworn, in original condition, and within the timeframe stated in our full Returns & Exchanges Policy.

Custom, personalized, engraved, resized, or made-to-order pieces are usually final sale, as they are crafted specifically for you. Details and any exceptions are explained in our full policy.

Your information

We only use your personal information to process your order, support your experience, and, if you choose, send you updates or marketing. How exactly we collect, store, and protect your data is described in our Privacy Policy.